FAQ - Mast Overhead Doors Inc.

Frequently Asked Questions

My remote is not closing the door; I have to push and hold the wall station to force it to close. What could be the issue?

Check the safety sensors at the bottom of the door tracks, as they may be misaligned and/or broken. Give us a call and we can help!

Why will my door not open?

There may be a broken spring or problem with other parts. It is best to let one of our service experts take a look at this to ensure your safety and maintain any remaining warranty. We recommend you call to schedule an appointment.

What are other people saying about Mast Overhead Doors?

Read the Testimonials of other happy customers!

What communities do you serve?

We serve Davis County, IA, Northeast Missouri, and beyond! Here is a list of counties we are proud to serve:
– Davis
– Appanoose
– Monroe
– Wapello
– Jefferson
– Van Buren
– Scotland
– Schuyler
– Putnam
Don’t see your county on the list? Give us a call at 641-664-1119! We may very well be in your area sometime soon, and it would be our pleasure to assist.

Does my garage door require maintenance?

Your garage door is the largest moving part on your home, and perhaps the hardest working, being raised and lowered an average of six times per day. Like any other area of the home, it needs regular inspections and maintenance. We suggest that you perform the recommended garage door maintenance as listed in your installation manual on an annual basis.
My door seems unbalanced; what should I do?

My door seems unbalanced; what should I do?

We recommend checking the balance of your door once a year. To do this, close the door and then pull the red disconnect rope on your garage door opener. After pulling the disconnect rope the door should stay on or close to the floor. Next, raise the door about half way open, the door should stay at that position. And finally, raise the door all the way to the open position, where the door should remain open. If your door fails any of these tests, please contact us for an adjustment.

Sue Lawson

Called Mast when our overhead garage door opener failed. Jen was attentive and asked valid questions to start assessing our problem. Tony arrived on time, diagnosed the problem and gave us a choice of solutions. Then he immediately went to work and soon had our garage door working with a long-term solution. Everyone was courteous, helpful, capable, and professional. As with prior encounters, Mast Overhead Doors does not disappoint.

Erwin Lopez

We love our new garage door. A big thank you to the ladies in the office April and Jen that helped me through the whole process. The installers did an outstanding job installing and everything was left nice and neat. Thanks again job well done.

Jack Briggs

Mast Overhead Doors was excellent to work with. Customer Service call (April) was very courteous & professional. Service was made the same day by Tony. Tony was polite, provided great customer service, and repaired our garage door opener that is over 14 years old. I would highly recommend Mast Overhead Doors for any repair. Thank you April and Tony!!!!

Juanita Traxler

I was having a problem with my garage door and didn’t know who to call. My son in law suggested Mast Overhead Doors. Tony came quickly and knew right away how to fix the problem. I couldn’t have been happier. He did a great job! Friendly and professional. I would recommend Tony to anyone who needed service for an overhead door!

diane carr

Mathew and Trent were very professional in installing and explaining our new garage door, including operation and maintenance. They were very good at explaining the safety features as well.

Always On The Good Side

Did a wonderful job replacing our-garage doors while we were on spring break. Matthew went above and beyond! Thanks

Mark Smothers

Kolton arrived at the scheduled time, which was early morning, to replace our garage door. Was an extremely windy day, didn't seem to slow him down, he did an awesome job! Justin adjusted our large shop door, will be much easier to open now. He also adjusted the garage door opener, works like a new again. They both did fantastic work, will definitely recommend Mast Overhead Doors. Very professional staff! Thank you for honoring a day I have off of work, so I could be home. Also THANK YOU for being sponsors of the Bloomfield Car Races.

Terri Hunter

I can't say enough good things about Mast Overhead Doors. Our garage doors are custom made and absolutely beautiful. They worked closely with our builder to ensure that everything was coordinated and completed in a timely manner. And the installers, Matthew and Trent, were experienced professionals and had the doors up and working perfectly in no time. We'll probably put up another building in a few years, and Mast will definitely be where we go for the doors.

Your Local, Family-Owned Garage Door Company Bloomfield & Albia, IA — Celebrating 20 Years

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